PLEASE NOTE REFUNDS CAN ONLY BE MADE WITHIN A MAXIMUM OF 30 DAYS OF YOUR INTIAL PAYMENT BEING RECEIVED
Q - Will I get charged for postage if I want to exchange something?
A – If we have made an error in the size or garment style that has been sent then there will be no additional postage charges for standard delivery. If you wish to exchange the garment for a different size or style from your original order then our prevailing postage and packing charges will apply for exchanged goods.
Q - How quickly will my exchanged goods be sent?
A - Exchanges will be processed within 5 working days of receipt and posted via Royal Mail 2nd class. If you wish to receive an exchanged item sent via Next Working Day Service (UK only).
Q - I've sent an item(s) back for refund, how soon will my account be credited?
A - Returned items will be processed/checked in within 5 working days. We aim to make refunds to cards as soon as possible, normally within 3-5 working days, but during busier periods this may take slightly longer. As soon as your refund is issued back to your card you will receive an automatic email confirming this. Please allow 10 working days for the refund to appear on your credit card or bank statement as the length of time refunds take varies depending on the card issuer.
Q - I sent an item back for exchange but I haven't received my replacement.
A - It is possible that we may have tried to contact you regarding this and may have emailed you. Our email may have been swept up by your spam/junk mail filter so please check. If necessary, please send us an email with your invoice or order number, name, address and a contact telephone number to firstname.lastname@example.org.
Q - I want to return an item for exchange/refund but I can't send it back within the 28-day returns period.
A - If you are unable to return an item within the 28-day returns period please email email@example.com Include your Invoice Number or Order Number, name, email and contact telephone number and a brief note explaining your circumstances and when you will be able to return the goods to us.
NB: REFUNDS CAN ONLY BE MADE WITHIN A MAXIMUM OF 30 DAYS OF YOUR PAYMENT BEING RECEIVED.
Faulty or wrong garment sent
Q - I've been sent a faulty or wrong item - what should I do?
A - Email us on our website and send your invoice and unused t-shirt to our returns address. The correct T-shirt will be dispatched to you within 5 working days of receipt by Minamo via 1st class Royal Mail.
Lost or delayed goods
Q - Where's my order (standard delivery) - it hasn't arrived yet?
A - Standard Delivery orders will be sent via Royal Mail and should arrive within 2-5 days. Some orders may require a signature and it is possible that a card may have been left. If you have not received your order or a card, please email firstname.lastname@example.org stating the billing contact (name and address), Cart ID or Transaction ID and date the order was placed. We aim to respond to your enquiry within 48 hours (Monday to Friday).
Q - Where's my order (Next Working Day ) - it hasn't arrived yet?
A - All Next Working Day orders will be sent via Royal Mail Special Delivery so you should receive your order the following working day (Mon-Friday) between 9am-1pm. As this service requires a signature; it is possible that a card was left. You can arrange for a redelivery or collection of your order. If you have not received a card, please email email@example.com stating the billing contact (name and address), Cart ID or Transaction ID and date the order was placed. We aim to respond to your enquiry within 48 hours (Monday to Friday). Please note, Saturday is not classed as a working day.
Please find below our company address. If you need any further information please get in touch.
email at firstname.lastname@example.org
9.00am - 5.00pm (Monday to Friday)
178 Fletchamstead Highway